Start Date: April 2024
Location: The Hertfordshire Office (SG14)
Travel Requirements: Possess a full driving license and own car, as the role requires regular travel to client locations (usually within a one-hour radius from the office), typically once per week.
Job Type: Full-time
Experience: At least two years of experience working in a client-facing environment and at least two years of experience working within the Marketing industry.
Salary & Benefits: From £27,000 + Commission Structure (Experience dependent)
About the Company: Why Media is an award-winning full-service agency that services in excess of 70 clients from its offices in Hertfordshire, Spain and Italy. Founded in 2010, Why Media has an enviable reputation for delivering high-quality, high-impact brands, websites and marketing campaigns with a specialism in the property sector. Clients include; civil engineers, construction companies, estate agents, land owners, insurance companies, main contractors and shopping centres, to name a few.
Why Media’s culture is fast-paced, passionate and commercially minded with a client-first approach. With our roots cemented in London, we have taken the fast-paced City energy into Hertfordshire, where you’ll meet a group of career-focused individuals who work together to create magic.
Unlike many agencies within our space, we are responsive and innovative and believe in long-standing relationships with clients, that’s why our average retention rate is well over five years.
Why Media believes in career growth regardless of your experience level or how long you have been with the agency. Our approach as an agency is to work hard, play hard, and get rewarded for it!
Our services:
- Branding
- Website design & development
- Social Media
- Email Marketing
- PPC/Google Ads
- Meta Ads
- PR
- Video Production
- Photography
- Consumer-focused events
Role Overview: Why Media is seeking a Marketing Account Manager to join our dynamic Marketing Department. The successful candidate will work on several retained projects primarily within the property, construction, and estate agency sectors. As an Account Manager, you will be responsible for maintaining strong client relationships, ensuring projects are delivered on time and within budget, and upholding the highest standards of service. Client retention is at the forefront of the agency, and therefore, this role comes with moderate responsibility.
Key Responsibilities:
Client Management: Act as the main point of contact for assigned clients, building strong relationships, understanding their needs, and ensuring projects and requests are delivered efficiently and to the highest standard.
Project Coordination: Coordinate with internal teams to ensure projects are executed efficiently, meeting client expectations and deadlines.
Campaign Execution: Assist in the development and implementation of marketing campaigns across various channels, including digital, print, and events.
Budget Management: Monitor project budgets, ensure expenses are kept within agreed-upon parameters, and provide clients with regular updates.
Quality Assurance: Pay keen attention to detail and ensure that all deliverables meet quality standards and align with client objectives.
Communication: Upholding the strongest level of written and verbal communication, both with clients and team members.
Monitoring and Tracking Results: Using analytics and insights to ensure campaigns and KPIS are being delivered. Having a problem-solving approach to enhancing campaigns.
Qualifications and Skills:
- Minimum two years of experience in client-facing roles within the marketing industry.
- Strong communication and interpersonal skills, with the ability to articulate ideas effectively.
- Excellent organisational skills and attention to detail.
- Ability to prioritise tasks and manage time effectively to meet deadlines.
- Understanding of client etiquette and the importance of delivering projects to the best of our ability.
- Proficiency in Google Cloud Suite, Analytics Systems and Social Media Channels
- Full driving license and access to a car for regular travel to client locations.
- Excellent written and verbal communication skills
- Ability to present themselves in a professional manner
- Keeps up to date with current affairs and industry trends
- Confident in attending meetings and taking accurate notes
- A keen problem solver and not afraid to express ideas
- Open-minded and willing to learn and develop
- Comfortable with taking on feedback, including constructive criticism
- Capable of working under pressure
How to apply: Please send a copy of your CV and any work examples that support your application via email to claire@whymedia.com.
